Returns and exchanges are accepted depending on the product type and condition, while considering hygiene and safety requirements for personal care and beauty products.
Customers must contact us within 24 hours of receiving the order if there is an issue with the product or order. Opened, used, or customer-damaged items cannot be returned, especially personal care, beauty, or direct-contact products. Exchange or compensation may be accepted if the customer receives a wrong, missing, or visibly damaged item before use. Clear photos of the product, packaging, and order number must be provided when requesting a return or exchange. Delivery fees are non-refundable if delivery was completed successfully, unless the issue was caused by the store. If a return is approved, the amount will be processed through the original payment method or another agreed method. Refunds or settlements may take several business days depending on the payment method, bank, or payment gateway. We reserve the right to reject a return request if the conditions are not met or if the product has been used or cannot be resold for hygiene or operational reasons.